Terms and Conditions

Scope

These Terms and Conditions apply to purchases made through FLUFFELORA (“FLUFFELORA”), an online retail store operated by Suzhou Ruikangte Network Technology Co., Ltd.

Suzhou Ruikangte Network Technology Co., Ltd. is responsible for product sales, order processing, fulfillment, customer support, returns, refunds, and other transactions carried out through FLUFFELORA.

By placing an order through our website, you enter into a purchase transaction with Suzhou Ruikangte Network Technology Co., Ltd., subject to these Terms and the other policies published on our website.

Product Information

We make reasonable efforts to present product descriptions, dimensions, materials, colors, images, availability, and pricing as accurately as possible.

The actual appearance of a product may vary slightly because of lighting, screen settings, manufacturing processes, or natural differences in texture, pattern, finish, and product details.

We reserve the right to correct errors, update product information, change availability, or cancel an affected order when reasonably necessary.

Orders

Receiving an order confirmation indicates that we have received your order, but it does not necessarily constitute final acceptance of the order.

We may refuse, limit, or cancel an order for reasons including:

• Payment authorization or processing problems
• Suspected fraudulent or unauthorized transactions
• Product or inventory availability issues
• Errors involving pricing or product information
• Suspected unauthorized resale or commercial misuse
• Applicable legal or regulatory restrictions

If an order is canceled after payment has already been collected, the applicable amount will be refunded.

Prices and Payment

Product prices, shipping charges, applicable taxes, discounts, and the final amount payable will be shown during checkout.

By submitting payment information, you confirm that you are authorized to use the selected payment method and that the payment details you provide are complete and accurate.

Shipping and Returns

Shipping, delivery, order cancellations, returns, exchanges, and refunds are handled in accordance with the applicable policies published on our website, together with any mandatory consumer protections provided under applicable law.

Promotions

Promotional offers and discount codes may be subject to specific requirements, including eligibility conditions, expiration dates, excluded products, and usage limitations.

Unless expressly stated otherwise, promotions may not be combined with other offers, transferred to another person, exchanged for cash, or applied retroactively to an order that has already been completed.

Product Use

Customers are responsible for reviewing and following all instructions, warnings, usage guidance, and care information supplied with or relating to a product.

Products should only be used for their intended purpose and in accordance with the applicable product information, instructions, warnings, and care recommendations.

Prohibited Activity

Fraudulent purchases, unauthorized resale, misuse of promotional offers, interference with checkout or website functionality, improper use of our services, and any other unlawful activity are prohibited.

Limitation of Liability

To the fullest extent permitted by applicable law, FLUFFELORA and Suzhou Ruikangte Network Technology Co., Ltd. will not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of our website, products, or services.

Nothing in these Terms is intended to limit or exclude any consumer right, obligation, or liability that cannot legally be restricted or excluded.

Changes to These Terms

We may update these Terms periodically by publishing a revised version on our website.

The version of these Terms in effect when an order is placed will generally apply to that purchase unless applicable law requires otherwise.

Contact Us

For questions regarding these Terms and Conditions, please contact:

Legal Entity: Suzhou Ruikangte Network Technology Co., Ltd.
Registered Address: 433 Jersey St, Lexington, Kentucky 40508, United States
Email: service@fluffelora.com