Privacy Policy

Overview

This Privacy Policy explains how FLUFFELORA collects, uses, processes, discloses, and protects personal information when you visit our website, place an order, contact our customer service team, or otherwise interact with our services.

FLUFFELORA is an online retail store operated by Suzhou Ruikangte Network Technology Co., Ltd. The company is responsible for product sales, order fulfillment, customer support, returns, refunds, and other transactions conducted through FLUFFELORA.

Information We Collect

Depending on how you interact with our store, we may collect information including:

• Your name, email address, phone number, and shipping address
• Account information and details related to your orders
• Payment and transaction information
• Messages and communications sent to our customer support team
• Device details, browser information, IP address, and approximate location
• Information collected through cookies and similar technologies

Certain payment information may be processed directly by the payment providers responsible for completing your transaction.

How We Use Information

We may use the personal information we collect to:

• Process, manage, and complete customer orders
• Provide shipping updates and customer support
• Operate, maintain, and improve our website
• Identify fraudulent activity and support store security
• Improve user experiences and analyze website performance
• Send marketing communications where permitted by applicable law
• Comply with applicable legal and regulatory obligations

How We Share Information

We may share information with service providers when reasonably necessary to operate our online store, including:

• Ecommerce platforms and payment processors
• Warehousing, fulfillment, and shipping providers
• Analytics, advertising, and technology providers
• Professional advisers and applicable legal or regulatory authorities

Personal information may also be disclosed in connection with a merger, financing arrangement, sale of a business, or transfer of company assets.

We do not otherwise disclose personal information except as described in this Privacy Policy or when disclosure is required under applicable law.

Cookies

We may use cookies and similar technologies to provide essential website functionality, remember user preferences, understand website activity, improve store performance, and support advertising activities where legally permitted.

You may manage certain cookies through your browser settings or privacy preference tools available through our website. Disabling certain cookies may affect the availability or functionality of some website features.

Data Retention and Security

We retain personal information only for as long as reasonably necessary to process orders, provide our services, handle disputes, prevent fraudulent activity, and comply with applicable legal requirements.

We use reasonable administrative, organizational, and technical measures intended to safeguard personal information. However, no method of internet transmission or electronic data storage can be guaranteed to provide absolute security.

Your Rights

Depending on the privacy laws that apply where you live, you may have rights to request:

• Access to personal information maintained about you
• Correction of inaccurate or incomplete personal information
• Deletion of certain personal information
• A portable copy of certain personal information
• Restriction of or objection to certain processing activities
• Withdrawal of consent you previously provided
• An appeal of certain decisions involving your privacy request

We may ask you to verify your identity before we complete a privacy-related request.

To submit a privacy request, please email service@fluffelora.com and include Privacy Request in the subject line.

Marketing Communications

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the relevant marketing communication.

Even if you unsubscribe from promotional messages, we may continue to send necessary transactional communications, including order confirmations, shipping updates, security notices, and customer service responses.

Children’s Privacy

Our online store is not designed for children, and we do not knowingly collect personal information from children in a manner that would violate applicable law.

International Processing

Your personal information may be processed or stored in countries or regions outside the location where you reside. Where required by applicable law, appropriate safeguards will be used for international transfers of personal information.

Orders, Delivery, Returns, and Refunds

• Purchases: Select the products you would like to purchase, add them to your cart, and complete payment through our checkout process.
• Delivery: Orders are shipped to the delivery address entered during checkout. Tracking information, when available, will be provided by email.
• Returns: Please contact us before returning a product. Our customer service team will provide the applicable return instructions and appropriate return address.
• Refunds: Eligible refunds that have been approved will be issued to the original payment method in accordance with our Return & Refund Policy.
• Customer Support: For assistance with products, orders, shipping, delivery, returns, refunds, or payments, please contact service@fluffelora.com. Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, legal requirements, or regulatory obligations. Any revised version will be posted on this page.

Contact Us

If you have questions about this Privacy Policy or would like to submit a privacy-related request, please contact:

Brand Name: FLUFFELORA
Company Name: Suzhou Ruikangte Network Technology Co., Ltd.
Registered Address: 433 Jersey St, Lexington, Kentucky 40508, United States
Email: service@fluffelora.com
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.