Shipping Policy

Store Operator

FLUFFELORA is operated by Suzhou Ruikangte Network Technology Co., Ltd. Our company manages product sales, order fulfillment, shipping support, returns, refunds, and other transactions completed through the FLUFFELORA online store.

Order Processing

Orders are typically prepared and processed within 1–3 business days after payment has been successfully received and verified.

Processing time is separate from shipping time. Orders placed on weekends, public holidays, or during periods of higher order volume may require additional processing time.

Estimated Delivery Times

Estimated delivery times vary depending on the destination and available shipping service:

• United States: Approximately 5–12 business days after the order has been dispatched

• International destinations: Delivery times vary depending on the destination, shipping carrier, and customs procedures. When available, estimated delivery information will be displayed during checkout.

All stated delivery timeframes are estimates and are not guaranteed delivery dates.

Shipping Methods and Costs

Available shipping methods, applicable delivery charges, and estimated shipping times will be displayed during checkout before payment is completed.

Shipping fees may vary depending on the destination, selected delivery method, package size, weight, and the products included in your order.

Free Shipping

Eligible orders totaling US$49 or more qualify for free standard shipping.

Any destination-based restrictions, limitations, or exclusions will be displayed during checkout before you submit payment.

Fulfillment and Shipping Origin

Depending on inventory availability, fulfillment location, and the delivery destination, orders may be processed through our facilities or facilities operated by our fulfillment partners.

Some orders may be shipped from facilities located outside the customer's country or region. Products within the same order may also be dispatched separately and arrive in different packages at different times.

Tracking Information

Once your order has been dispatched, a shipping confirmation email containing available tracking information will be sent to the email address provided when the order was placed.

Tracking information may require several days to become active after a shipping label is created. If an order is divided into multiple shipments, each package may have its own tracking number.

Shipping Address

Customers are responsible for providing complete and accurate shipping information during checkout.

If you notice an error in your delivery address, please contact us immediately at service@fluffelora.com. We cannot guarantee that an address can be updated after order processing or shipment preparation has begun.

Additional shipping charges may apply if an order must be shipped again because the customer provided an incorrect or incomplete delivery address.

Delivery Delays

Delivery delays may occur due to carrier operations, customs processing, severe weather, public holidays, transportation disruptions, remote delivery areas, or other circumstances beyond our reasonable control.

If your tracking information has not updated for an extended period or your package has passed its estimated delivery timeframe, please contact us with your order number. We will review the available tracking and carrier information and assist with determining the appropriate next steps.

Lost or Missing Packages

If you believe your package may be lost, please contact service@fluffelora.com and provide your order number and tracking information.

If tracking shows “Delivered” but you cannot locate your package, please first check:

• The area surrounding your delivery location

• Your mailbox or parcel locker

• Your building reception or front desk

• Other members of your household

• Nearby neighbors

• Any safe location where the carrier may have left the package