About Us

About Us

Welcome to FLUFFELORA

FLUFFELORA is an online pet grooming store offering carefully selected grooming brushes, combs, and pet care tools designed to make everyday coat care easier, more comfortable, and more convenient for cats, dogs, and their owners.

We believe pet grooming tools should offer more than basic functionality. They should be practical, comfortable to handle, and thoughtfully designed — helping pet owners maintain their pets' coats while making regular brushing and grooming routines simpler and more enjoyable.

At FLUFFELORA, we focus on pet grooming essentials that combine useful features, thoughtful details, and accessible designs for everyday pet care.

Thoughtful Design for Everyday Pet Grooming

Each product at FLUFFELORA is selected with a focus on functionality, ease of use, and suitability for regular grooming routines.

We look for grooming tools that provide:

  • Practical designs for brushing and coat maintenance

  • Useful features for removing loose fur and managing tangles

  • Carefully selected materials and construction details

  • Comfortable handles for convenient everyday use

  • Grooming options suited to different coat types and pet care needs

Our aim is to make practical, thoughtfully designed grooming tools easy to discover and convenient to use, helping pet owners build simple and consistent coat care routines.

Our Commitment

We are committed to offering:

  • Clear and reliable grooming product information

  • A simple and secure checkout experience

  • Clear shipping and return policies

  • Carefully selected pet brushes, combs, and grooming accessories

  • Helpful and responsive customer service

We continuously improve our store, product selection, and service to make every FLUFFELORA shopping experience straightforward, reliable, and convenient.

Company Information

FLUFFELORA is operated by Suzhou Ruikangte Network Technology Co., Ltd.

Our company is responsible for product sales, order processing, customer service, returns, refunds, and other transactions completed through the FLUFFELORA online store.

For questions about your order or our services, please contact our customer support team at service@fluffelora.com.

Customer Support

Our customer support team can help with:

  • Product inquiries

  • Order status and updates

  • Shipping and delivery questions

  • Returns and refunds

  • Payment-related questions

  • Privacy requests

  • Other store or order inquiries

When contacting us regarding an existing order, please provide your order number and the email address used at checkout. This allows our team to locate your order and assist you more efficiently.

Returns

Please contact our customer support team before returning any item.

Our team will review your request and provide the necessary return instructions and applicable return address.

Items returned without prior approval or without following the provided return instructions may not be accepted.

For full details about return eligibility, conditions, and refund procedures, please review our Return & Refund Policy.

Response Time

We aim to reply to customer inquiries within 1–2 business days.

Requests involving shipping providers, payment services, order investigations, returns, refunds, or privacy matters may require additional processing time.

Contact FLUFFELORA

If you have questions about our pet grooming products, your order, or your experience shopping with us, our team is ready to assist.

Email: service@fluffelora.com

Website: https://fluffelora.com/

Thank you for choosing FLUFFELORA. We look forward to bringing practical grooming essentials, thoughtful designs, and greater convenience to your everyday pet care routine.

Brand Name: FLUFFELORA
Company: Suzhou Ruikangte Network Technology Co., Ltd.
Email: service@fluffelora.com

Registered Address: Room 1610, Building 1, Youzhan Commercial Center, No. 258 Greenland Avenue, Huaqiao Town, Kunshan, Suzhou, Jiangsu, China
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.