Contact Us

We’re Happy to Assist

Have a question about a FLUFFELORA product or need assistance with an order you have already placed?

Our customer support team is available to help with:

• Product information and availability
• Order status and order-related updates
• Shipping and delivery questions
• Damaged, defective, incorrect, or missing products
• Returns, exchanges, and refunds
• Payment and checkout inquiries
• Privacy-related questions
• Other store or customer support matters

Contact FLUFFELORA

FLUFFELORA provides customer support and assistance with order-related matters for purchases made through our online store.

For customer service assistance, please contact us at service@fluffelora.com.

Contacting Us About Your Order

When contacting us about an existing order, please include:

• Your full name
• Your order number
• The email address used to place your order
• A clear description of your question or concern

Providing these details allows our team to locate your order more quickly and assist you more efficiently.

Damaged, Defective, or Incorrect Orders

Please inspect your order carefully after it has been delivered.

If your item arrives damaged, defective, incomplete, or different from what you ordered, please contact our customer support team as soon as possible.

Please provide:

• Your order number
• Clear photos or videos of the product
• Photos showing both the inner and outer packaging
• A clear photo of the shipping label
• A brief description of the issue

Please keep the product and all original packaging until our customer support team has reviewed your case and provided further instructions.

Returns

Please contact our customer support team before returning any product.

Our team will review your request and provide the applicable return instructions and correct return address.

Returns shipped without prior authorization or sent to an address not provided by our customer support team may not be accepted.

For complete details regarding return eligibility, exclusions, refund processing times, and return procedures, please review our Return & Refund Policy.

Response Time

We aim to respond to customer inquiries within 1–2 business days.

Requests involving shipping carriers, payment providers, order investigations, damaged-product reviews, returns, refunds, or privacy matters may require additional processing time.

Thank you for choosing FLUFFELORA. We look forward to assisting you.

Brand Name: FLUFFELORA
Email: service@fluffelora.com
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.