Return & Refund Policy

FLUFFELORA is committed to providing customers with a straightforward and reliable shopping experience. If you are not fully satisfied with your purchase, please review the return and refund conditions below.

30-Day Return Window

Eligible products may be returned within 30 calendar days from the date your delivery is confirmed.

Before returning any product, please contact service@fluffelora.com to request authorization, return instructions, and the appropriate return address.

Please do not send any item back until our customer service team has approved your return request.

Purchasing and Receiving Your Order

Purchasing: Select the products you wish to purchase, add them to your cart, and complete checkout using an available payment method. An order confirmation will be sent to the email address provided during checkout.

Receiving: Your order will be delivered to the shipping address entered during checkout. Tracking information, when available, will be sent to you by email.

For further details about order processing, estimated delivery times, shipping fees, and tracking, please review our Shipping Policy.

Return Eligibility

To qualify for a preference-based return, the product must be:

• Unused and kept in its original condition

• Free from stains, scratches, damage, odors, or other visible signs of use

• Returned with all original accessories, parts, manuals, and packaging

• Accompanied by valid proof of purchase

Products that have been used, modified, damaged after delivery, or show significant evidence of use may not be eligible for a preference-based return.

This limitation does not apply when a product arrives damaged, defective, incomplete, or incorrect.

Non-Returnable Items

The following types of products are generally not eligible for return:

• Products used, modified, or damaged by the customer

• Customized or made-to-order products

• Gift cards

• Products clearly marked as final sale before purchase

• Opened hygiene-sensitive or personal-use products when returning them would be inappropriate for health or hygiene reasons

• Incomplete products or items missing essential accessories, components, or original packaging

These exclusions do not limit any mandatory consumer rights provided by applicable law.

How to Request a Return

To request a return, please contact service@fluffelora.com and provide:

• Your order number

• The email address used during checkout

• The product you would like to return

• The reason for your return request

• Relevant photos or videos, where applicable

Our customer service team will review your request and provide the appropriate return instructions.

Please wait until your return request has been reviewed and approved before shipping the product back.

Return Address

Please do not send returned products to our registered company address.

Once your return request has been approved, our customer service team will provide the correct return warehouse address along with the applicable shipping instructions.

Returns sent without prior authorization or shipped to an address that was not provided by our customer service team may not be accepted.

Damaged, Defective, or Incorrect Products

Please inspect your order promptly after delivery.

If your product arrives damaged, defective, incomplete, incorrect, or materially different from the item you ordered, please contact service@fluffelora.com promptly and provide:

• Your order number

• A brief description of the issue

• Clear photos or videos showing the product and problem

• Photos of the inner and outer packaging, when applicable

• A clear photo of the shipping label

After reviewing your claim, we will provide an appropriate resolution. Depending on the circumstances, this may include a replacement, refund, or return without additional cost to you.

Please keep the product and all original packaging until our customer service team has reviewed the issue and provided further instructions.

Minor differences in color or appearance caused by lighting, photography, screen settings, or reasonable manufacturing variations are not automatically considered defects.

Return Shipping Costs

Preference-based returns: If you return an eligible product because you changed your mind, ordered the wrong item, or no longer wish to keep it, you will generally be responsible for the return shipping cost.

Damaged, defective, incomplete, or incorrect products: If the issue is confirmed to be our responsibility, FLUFFELORA will provide an appropriate solution without requiring you to cover the related return shipping costs.

We do not charge cancellation fees or restocking fees for eligible returns.

Refunds

After an authorized return has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method within 5–10 business days after the returned product has been received and inspected.

Your bank, card issuer, or payment provider may require additional processing time before the refund appears in your account.

Original shipping charges are generally non-refundable for preference-based returns.

If a return is related to a damaged, defective, incomplete, or incorrect product, an appropriate refund or other resolution will be provided.

Exchanges

Exchanges are subject to current product availability.

Depending on the circumstances, you may need to return the eligible product and place a new order for the replacement item.

Please contact service@fluffelora.com before returning any product for an exchange.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible at service@fluffelora.com.

We do not charge any fees for order cancellations.

However, we cannot guarantee cancellation once an order has entered processing, packing, or preparation for shipment.

If the order has already been shipped, you will need to follow the applicable return procedure after receiving the package.

Contact Us

For questions regarding purchases, shipping, delivery, returns, refunds, exchanges, cancellations, or product-related concerns, please contact:

Brand Name: FLUFFELORA
Email: service@fluffelora.com
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST

Please provide your order number and the email address used during checkout so our customer service team can assist you more efficiently.